Homeowner Support Coordinator

Status: Available

Posting Date: 01/07/2025

Location: Houston, TX

Full Time: Yes

Part Time: No

Salary: $17.00 - 19.00

Type: TH

Description:

Education: High school diploma or GED required

Experience: Minimum of 1-2 years of customer service experience, preferably in a call center environment.

Job Categories: Customer Service

Responsibilities:

Assist customers by answering their questions and concerns via inbound calls in a high-energy, metric-driven environment.
Provide superior customer service via phone, email, chat or video channels regarding customers solar system contracts.
Troubleshoot and resolve customer issues with a focus on first-call resolution and customer satisfaction.
Thoroughly update account statuses and databases regularly through proper documentation.
Properly validate all customer information up to and including addresses, contact information, and follow proper authentication steps.
Establish close working relationships with team members and cross-department teams including but not limited to collections and billing.
Adhere to company policies, procedures and legal requirements during all interactions.
Access contracts and show basic understanding of language.
Successfully navigate multiple servicing platforms to investigate and resolve discrepancies.

Skills:

Proficiency with computers and experience using CRM software. Experience with Ring Central, Zendesk or ServiceNow, a plus
Basic understanding of consumer agreement documents
Ability to type a minimum of 30 words per minute free of grammatical errors
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Strong written and oral communication skills
Able to collaborate effectively and build professional relationships with internal and external customers at all levels
Self-starter with an ability to work unsupervised after the initial training phase
Bilingual in Spanish is a plus

Requirements:

High school diploma or GED required
Minimum of 1-2 years of customer service experience, preferably in a call center environment

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