Job Details

Posted

8

Nov

Spruce Power - Asset Operations Coordinator

: Unavailable
: 11/08/2024
: Houston, TX
: Yes
: No
: $22.00 - 25.00
: TH
:
: High School Diploma or equivalent required. (A background in operations management, project management, or a related field is a plus, though not specified.)
: •Experience with CRM and project tracking systems such as Salesforce and SiteTracker is preferred. •Solar industry experience, particularly in asset management or field operations, is highly preferred.
: Customer Service
:
  • Receive and organize work orders from clients.
  • Assign tasks to subcontractors and manage designated territories to ensure efficient project execution.
  • Conduct outbound calls to customers to confirm work order receipt.
  • Provide updates on project status and coordinate scheduling.
  • Confirm job completion with customers upon service fulfillment.
  • Source, assign, and brief subcontractors on specific projects and assigned territories.
  • Direct any escalated issues to the appropriate team for resolution.
  • Utilize CRM and project tracking systems to manage cases, monitor project progress, and maintain accurate records.
  • Open availability to manage case volume and support customer needs.
:
  • Communication Skills: Strong outbound communication abilities, capable of providing clear and proactive updates to customers and subcontractors.
  • Attention to Detail: Ability to oversee multiple work orders and ensure accurate tracking of project status.
  • Problem Solving: Skilled at identifying issues, escalating as needed, and ensuring timely resolutions to uphold customer satisfaction.
:
  • CRM & Tracking Systems: Proficiency in CRM and project tracking systems, such as Salesforce and SiteTracker, is preferred.
  • Solar Industry Experience: Experience in the solar industry, particularly in asset management or field operations, is highly preferred.
  • Availability: Open availability to manage case volume and support customer needs.
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